Conflict Resolution

Communication is an integral part of everyday life. We rely on communication to gain information, knowledge, express opinions, ideas, and much more. Clear communication is important, because without it, conflict can arise. When conflict surfaces, there are many things to consider in order to handle the situation in a respectful, positive way, so that the disagreement can be resolved without hurt feelings or harm, and hopefully prevent future misunderstandings. This article will discuss the issue of conflict, and some ways to overcome it. 

    Conflict is when there is a disagreement between individuals or a group of people. Usually this is over differences in perceptions, values, ideas, desires, or motivations. There are many ways to deal with conflict. When we handle it effectively, understanding and cooperation bloom. When conflict is handled ineffectively, tensions are exacerbated. Here are a few tips to remember for reducing conflict and opening communication. 

    • Be willing to listen; often, we are so busy trying to get our point across in an argument that we do not effectively listen to the other person. Being an Active Listener means truly hearing what the other person is saying and can lessen conflict because the other person feels heard and understood. There may still be disagreement, but Active Listening can lessen tensions and help resolve disagreements.  

    • Do not argue using social media; social media has become a major communication medium. If you are experiencing conflict with someone, it’s best to talk the issue out in person as opposed to over social media. Simply reading from a text, Facebook, Twitter, or Yik Yak post doesn’t provide other social cues, such as body language or tone of voice. It’s easy to misinterpret a written message, which can escalate conflict; the reader may hear a different message than what was intended. Also, it’s too easy to write something hurtful over social media and then not have to directly face someone you may have offended. 

    • Work for a collaborative ending; a Collaborative Ending is a Win-Win scenario in which both parties compromise over the conflict. While this will take time and effort, it is one of the best possible ideas when dealing with a conflict as both parties can feel as though their ideas were heard. 

    • Place yourself in the other person’s perspective; when conflict arises, it can be worthwhile to think about being the other person. This can be used to gain insight as to why the conflict has arisen. With this insight, a possible solution may be reached. 

    •Have a mediator; if possible, have a neutral third party act as a mediator for discussions where you think a conflict might arise. This should be someone who is able to understand both sides of the issue and help form a solution best suited to the problem. Mediators can either be known or unknown to both parties. To avoid bias or conflict of interest, the mediator should be agreed upon by both parties. 

    • Show respect and civility; respect can go a long way when dealing with conflict. Conflict can arise due to a differing opinion, and it is important to remember that not everyone will share the same opinion as you. Be respectful when speaking and listening. This demonstrates to the other person that, while there is a difference in opinion, you are interested in hearing his or her opinion. 

    • Have positive non-verbal cues ; non-verbal cues are just as important as what is actually said. Non-verbal cues are eye contact, body language, and facial expressions. When dealing with conflict, make sure to maintain eye contact when being spoken to, as this shows respect, as well as interest in what is being said. Keep your body language open. For example, do not cross your arms as this is an example of closed body language. Finally, remember facial expressions. If you have a look of disgust or a scowl, then regardless of what you say, your face gives away your true feelings. 

    Conflict is inevitable. However, knowing how to deal with conflict effectively is a skill that can be learned. Doing so is beneficial on many levels: it improves both personal and professional relationships; makes you someone that others seek out as a friend, coworker, and leader; and improves your overall quality of life by reducing stress and anxiety. The next time you find yourself in a conflict situation, practice active listening; stay calm and keep negative emotions in check; be respectful; and work towards a mutually agreeable resolution. Learning productive conflict management skills may be one of the most important things you learn in college!